Contact Us

9 Rutland Avenue

At Rae Jones, we want your shopping experience to be as hassle free and enjoyable as possible. We love hearing from our customers so if you have any enquiries, comments or feedback we are available during working hours on or (+44 )01843292789

Our working hours are generally 10am til 6pm Monday to Friday excluding UK public holidays. We’ll do our best to answer all enquiries as quickly as possible.

Debit and Credit

We accept payments via WorldPay including Visa, Visa Delta, Visa Electron, Maestro, MasterCard, Solo payments. If you wish to pay with these options follow the instructions on screen after pressing the ‘Checkout’ button.

All items will be paid for in £ sterling.

Non UK cardholders will be subject to the exchange rate applied by the customer’s credit or debit card company at the time of payment.


You are welcome to pay by UK personal cheques or postal orders accompanied by a letter with your order details including delivery address and a contact telephone number.

All cheques made payable to ‘Rae Jones Ltd.’ UK personal cheques will require the guarantee card long number and expiry date written on the back of the cheque.

Should you prefer to pay by bank transfer or foreign currency cheques please contact us to make arrangements.

We will take all reasonable care to protect your personal and payment details however we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

If there are any problems with your order we shall contact you and if you have any queries please call us on (+44 )01843292789.

All prices are inclusive of VAT. Our VAT registration number is 137 702 419

Rae Jones Ltd. is registered at Companies House, Cardiff, Registered Company number 6924392